Choose from a half day lecture or combine for a full day program.
- “Motivate Patients to Choose Comprehensive Care: A Better Approach to Patient Motivation and Interaction.”
- “Turn Down the Drama: A Better Approach to Team Communication and Interaction.”
- “Social Media: The New Word of Mouth”
Are you looking for a lecture that is suited for both doctors and team members? This patient centered lecture is a team directed discussion focused on motivating our patients to finally take ownership of their mouth, get healthy, and start to actually ask for comprehensive treatment.
We have uncomfortable interactions with our patients almost daily. Are we getting satisfied with the outcome? I’m talking about the patients that refuse your medical history form, “just want a cleaning”, and moan about how long they have to be in the chair. Most dental teams try to manage these encounters thinking, that is the highest level of customer service. Through this lecture you will learn a how to motivate your patients to orient towards proper high level dental care. Do you want less stress and closer relationships with your patients? Together we will learn the tools to effectively communicate our goals. The end results are patients that ask for the treatment we want to perform not the other way around.
The core of my presentation is to engage your audience, not just talk to them. Attendees come away smiling and excited to tackle the tough patient that refuses treatment and just wants a “cleaning”. In a motivational style your members will learn the tools to turn these toughest of patients into great, referring patients.